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Privacy

Privacy Policy for IDA+S

At IDA+S, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with our services, including when you sign up to receive SMS communications from us.

1. Information We Collect

  • Personal Information: When you make a purchase, register for an account, or sign up for SMS communications, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.

  • SMS Opt-In Information: When you opt in to receive SMS messages from us, we collect your mobile phone number and your consent status, including the date, time, and method of opt-in.

  • Website Usage Information: We automatically collect information about your interactions with our website, including your IP address, browser type, pages visited, and access times. This information helps us improve our website and services.

  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, personalise content, and analyse website traffic. You can adjust your browser settings to disable cookies, but please note that some features of our website may not function properly as a result.


2. How We Use Your Information

  • Order Fulfilment: We use your personal information to process and fulfil your orders, communicate with you about your purchases, and provide customer support.

  • SMS Communications: If you have opted in to receive SMS messages, we may send you transactional messages (such as order confirmations and shipping updates) and/or marketing messages (such as promotions, new arrivals, and exclusive offers). Message frequency may vary. Message and data rates may apply.

  • Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of these communications at any time by following the instructions in the emails or contacting us directly.

  • Analytics: We analyse website usage information to understand how visitors interact with our website, improve our products and services, and customise your shopping experience.

  • Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.


3. SMS Communications

By providing your mobile phone number and opting in to receive SMS messages from Ida+S, you consent to receive text messages at the number provided. The following terms apply to our SMS program:


  • Opt-In: You may opt in to receive SMS messages from us by submitting your mobile number via our website, at checkout, or through another method we make available. By opting in, you confirm that you are the account holder or have the account holder’s permission to use the mobile number provided.

  • Message Types: We may send transactional messages (order confirmations, shipping notifications) and marketing messages (promotions, product launches, special offers). Message frequency will vary.

  • Costs: Message and data rates may apply depending on your mobile carrier and plan. Ida+S is not responsible for any charges incurred from your mobile carrier.

  • Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message. You will not receive further marketing SMS messages unless you opt in again. Opting out of SMS does not affect your other communication preferences (e.g. email).

  • Help: For help, reply HELP to any SMS message or contact us at hello@idascollection.com.au.

  • Supported Carriers: SMS availability may not be supported by all carriers. Ida+S and its SMS service providers are not liable for any delays or failures in delivery of SMS messages.

  • No Sharing of Phone Numbers: We will not sell, rent, or share your mobile phone number with third parties for their own marketing purposes.


4. How We Share Your Information

  • Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, fulfil orders, deliver SMS communications, or perform other business functions. These service providers are contractually obligated to protect your information and only use it for the purposes specified by us.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner(s) in accordance with applicable data protection laws.

  • Legal Requirements: We may disclose your information when required by law, subpoena, or other legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.


5. Your Choices and Rights

  • Access and Update: You can access and update your account information by logging into your account on our website. If you need assistance, please contact our customer support team.

  • Marketing Preferences: You can opt out of receiving marketing email communications from us by following the instructions in the emails we send you or by contacting us directly. You can opt out of SMS communications by replying STOP to any message.

  • Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact certain features of our website.


6. Security Measures

We take reasonable measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.


7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or by other means of communication.


8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or our SMS program, please contact us at:

hello@idascollection.com.au

Effective Date: May 8, 2024 (updated April 2026)

Thank you for trusting IDA+S. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.

 

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TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
mirra logo
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